Privacy Policy
How Reimly collects, uses, and protects your data
2025/03/10
Introduction
Reimly (“we”, “us”, “our”) operates the AI landscape design platform available at reimly.com and through our Cloudflare Workers deployment. This Privacy Policy describes what information we collect, how we use it, and the rights you have over your data.
Information We Collect
| Category | Examples | Why we collect it |
|---|---|---|
| Account data | Name, email, password hash, locale | Create and secure your Reimly account |
| Uploaded media | Outdoor photos, reference notes, generation preferences | Run AI landscape renders, deliver before/after comparisons, and store history |
| Usage data | Render timestamps, credit balance, feature clicks, error logs | Improve model prompts, monitor abuse, and troubleshoot failures |
| Device & network data | IP address, browser, operating system | Protect the platform, detect fraud, localize content |
| Billing data | Stripe customer ID, invoices, last4/payment intent status | Process subscriptions, lifetime deals, and credit purchases (handled by Stripe) |
| Support communications | Email/chat transcripts, Crisp session IDs | Respond to questions and provide onboarding help |
We do not store full payment card numbers or Stripe passwords; those stay with Stripe.
How We Use Your Information
- Run the AI landscape generator, calculate credit consumption, and deliver downloadable assets.
- Train heuristics that select styles, improve prompt templates, and detect uploads that violate our content policy.
- Authenticate you, prevent unauthorized access, and investigate security incidents.
- Send transactional emails (verify email, password reset, payment receipts) via Resend.
- Provide support through Crisp chat or email.
- Comply with legal obligations, billing requirements, and tax/audit requests.
Data Security
We host our application on Cloudflare Workers and store rendered assets in S3-compatible object storage. Databases are encrypted at rest, TLS is enforced in transit, and access is restricted to authorized personnel. Despite these safeguards, no internet service is 100% secure, so please use strong passwords and enable 2FA where available.
Third-Party Services
We share the minimum required data with trusted vendors that help us operate Reimly:
- Stripe for payments and invoicing.
- Resend for transactional email.
- Crisp for live chat support.
- Cloudflare for content delivery, Workers runtime, and security analytics.
- Vercel/Plausible (when enabled) for anonymized usage metrics.
Each provider processes your information under its own privacy policy and data-processing agreements with us.
We never sell personal data.
Data Retention
- Account data persists while your account is active. You can delete your account anytime from the dashboard or by contacting support.
- Uploaded images and render results are retained so you can revisit history; you may delete specific jobs manually.
- Billing records are stored for at least seven years to satisfy financial regulations.
Your Rights
Depending on where you live, you may have the right to access, correct, download, or delete your personal data. Send requests to support@reimly.com and we will respond within 30 days.
Changes to This Privacy Policy
We update this policy when we launch new features or engage new processors. We will notify you in-product or via email when material changes occur.
Contact Us
Questions or privacy requests? Email support@reimly.com or visit our contact page.